Booking, Cancellation & Refund Policy
Effective Date: October 28, 2026
1. Introduction
At Zoe’s Wedding, we understand that planning a wedding or special event involves important decisions, schedules, and financial commitments.
This Booking, Cancellation & Refund Policy explains the general process for inquiries, booking confirmations, cancellations, rescheduling, and refund requests for services offered by Zoe’s Wedding.
Our services may include wedding planning, event coordination, hair and makeup, décor and design, rentals, content creation, custom signage, and related event services.
The specific terms applicable to a booking may vary depending on the services requested and the written agreement provided to the client.
2. Inquiries and Availability
Submitting an inquiry through our website does not automatically confirm a booking or reserve an event date.
Bookings are subject to availability, service requirements, location, and mutual agreement between Zoe’s Wedding and the client.
We recommend contacting us as early as possible, particularly for weddings and events scheduled during busy seasons.
A booking is considered confirmed when the required booking steps have been completed and confirmation has been provided by Zoe’s Wedding.
3. Booking Confirmation and Payments
Before confirming a booking, clients should review the applicable service details, pricing, payment schedule, and other conditions provided by Zoe’s Wedding.
Depending on the service, a booking may require a deposit, retainer, advance payment, or other agreed payment arrangement.
The amount due, payment deadlines, and any applicable fees will be communicated before the client commits to the booking.
Clients are responsible for making payments according to the agreed schedule.
Any payment terms, including whether a deposit or retainer is refundable, will be stated in the applicable written booking agreement or other disclosed terms, subject to applicable law.
4. Changes to Booked Services
If you need to change your event date, venue, service selection, schedule, guest requirements, or other booking details, please contact Zoe’s Wedding as soon as possible.
We will review the requested changes based on availability, staffing, vendor arrangements, and the nature of the services booked.
Changes are not guaranteed and may require an updated quotation, revised agreement, or additional payment.
Any additional charges or changes to the original booking terms will be communicated before they are applied, where practicable and as required by law.
5. Client Cancellations
If you need to cancel a confirmed booking, please notify Zoe’s Wedding in writing using the contact information provided in your booking confirmation or on our website.
The cancellation date will generally be determined by the date we receive your written cancellation notice, subject to the applicable agreement and law.
Any refund, retained payment, cancellation fee, or outstanding balance will be determined by the terms disclosed in your booking agreement and applicable legal requirements.
Because different services may involve advance preparation, reserved dates, purchased materials, staffing, or third-party vendor commitments, cancellation terms may vary by service.
We encourage clients to review their specific cancellation terms before confirming a booking.
6. Rescheduling and Date Changes
We understand that weddings and events sometimes need to be rescheduled because of personal circumstances, venue changes, weather, or other unexpected situations.
If you need to reschedule, please contact us as early as possible.
We will make reasonable efforts to accommodate a new date, subject to availability and any commitments already made for the original date.
Depending on the booking, rescheduling may involve revised pricing, additional costs, vendor changes, or an updated agreement.
If we cannot accommodate the requested new date, the cancellation and refund terms in your booking agreement will apply, subject to applicable law.
7. Refund Requests
Refund eligibility depends on the service booked, the payments made, the work already performed, the costs incurred, the applicable agreement, and any rights provided by law.
To request a refund, please contact Zoe’s Wedding in writing and include:
Your name and booking reference, if available.
The service or event associated with the booking.
The payment details relevant to your request.
A brief explanation of the reason for the refund request.
We will review your request and respond within a reasonable period.
Any approved refund will be processed using the original payment method where practicable, or another mutually agreed method, subject to payment-provider procedures and applicable law.
8. Cancellations by Zoe’s Wedding
In the unlikely event that Zoe’s Wedding needs to cancel a confirmed booking, we will notify the client as soon as reasonably possible.
Where appropriate, we will discuss available alternatives, such as rescheduling or an alternative arrangement.
Any refund or other remedy will be handled according to the applicable booking agreement and applicable law.
This policy does not limit any rights a client may have under applicable law.
9. Third-Party Vendors and External Services
Some events may involve venues, photographers, makeup artists, rental providers, florists, transportation providers, or other third-party vendors.
Where third-party services are involved, their availability, payment terms, cancellation conditions, and refund policies may also apply.
Any third-party terms that form part of your booking should be communicated or made available to you as appropriate.
The responsibility for a particular third-party service will depend on the arrangements agreed for that booking and applicable law.
10. Weather, Emergencies, and Unforeseen Circumstances
Unexpected circumstances may affect an event, including severe weather, illness, venue closures, travel disruptions, or other emergencies.
If such circumstances affect your booking, please contact Zoe’s Wedding as soon as possible.
We will review the situation and discuss reasonable options based on the circumstances, availability, existing commitments, and applicable agreement.
Any applicable force majeure provisions or special arrangements will be governed by the relevant booking agreement and applicable law.
11. Chargebacks and Payment Disputes
If you have a concern about a payment, charge, or refund, please contact us first so that we can review the matter.
We will make reasonable efforts to clarify the charge and resolve legitimate billing concerns.
Nothing in this section restricts your right to dispute a payment through your payment provider or exercise any rights available under applicable law.
12. Relationship to Your Booking Agreement
This policy provides general information about booking, cancellation, and refund procedures.
A separate written service agreement, invoice, booking confirmation, or service-specific policy may contain additional terms relating to your particular event.
Where a valid, applicable written agreement addresses a specific booking matter differently from this general policy, that agreement will govern to the extent permitted by law.
Nothing in this policy removes any mandatory consumer rights.
13. Changes to This Policy
Zoe’s Wedding may update this policy from time to time to reflect changes in business practices, services, or legal requirements.
Updates will be published on this page with a revised effective date.
Changes to the terms of an already confirmed booking will be handled in accordance with the applicable agreement and law.
14. Contact Us
If you have questions about this Booking, Cancellation & Refund Policy or need assistance with an existing booking, please contact Zoe’s Wedding through the current business contact information listed on our website.
Website: https://zoeswedding.com/
Email: Please use the current business email address listed on our website.
Service Area: Dallas–Fort Worth, Texas, USA, and other locations where services are offered.